Privacy Policy

Colvano Marketing AS ("we," "our," or "us") is committed to protecting your privacy and handling your personal data in a transparent, secure, and compliant manner. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website or use our professional plumbing services.

1. Data Controller & Contact Information

   
   Colvano Marketing AS is the data controller responsible for your personal data. If you have any questions regarding this policy or wish to exercise your data rights, please contact us:

   
   

Entity: Colvano Marketing AS
Address: Oalsgata 7, 4336 Sandnes, Norway
Email: Ivroy@colvano.com
Phone: +47 453 50 537

2. Information We Collect

   
   We collect personal information necessary to deliver our master plumbing services and provide a seamless web experience:

• Personal Contact Details: Name, email address, phone number, and physical service address submitted via service request forms or contact prompts.

• Technical & Usage Data: IP address, browser type, device identifiers, and page interaction data collected automatically via cookies to optimize site performance.

3. Lawful Basis & How We Use Your Data

   
   We process your personal data under the following legal grounds:

   
   

• Service Delivery (Contract Performance): Processing your contact and address details to provide emergency response, site visits, quotes, and plumbing repairs.

• Customer Communication: Responding to inquiries, sending operational updates, or issuing service invoices.

• Legitimate Interest: Analyzing website traffic patterns to ensure site security, technical integrity, and operational efficiency.

• Consent: Sending marketing updates or newsletter insights where explicitly requested.

4. Data Sharing & Third-Party Processors

   
   We do not sell, rent, or trade your personal data. We only share information with trusted third-party service providers bound by strict confidentiality obligations, including:

• Cloud infrastructure and website hosting providers (such as Framer).

• Digital communication and payment processors essential for service execution.

• Legal or regulatory authorities if required strictly by mandatory law.

5. Data Security & Retention

   
   We enforce appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or disclosure. We retain personal information only for as long as necessary to fulfill the operational purposes for which it was collected, or to satisfy legal, accounting, and reporting obligations.

6. Cookies & Analytics

Our website utilizes essential and performance cookies to enhance functionality and analyze user engagement. You may manage or disable cookies at any time through your browser settings.

7. Your Data Rights

Under applicable privacy legislation (including GDPR), you hold the following rights regarding your personal data:

• The right to access and receive a copy of your stored data.

• The right to request rectification of inaccurate or incomplete information.

• The right to request erasure ("right to be forgotten") subject to statutory retention duties.

• The right to restrict or object to data processing.

• The right to lodge a complaint with your local Data Protection Authority (Datatilsynet).

8. Updates to This Policy

   
   We may periodically update this Privacy Policy to reflect service enhancements or legal requirements. Revised versions will be published directly to this page with an updated effective date.